Get Air Management
  • 31-May-2018 to 30-Jun-2018 (MST)
  • Customer Service
  • Ogden, UT, USA
  • DOE
  • Base + Commission
  • Part Time

Job Title:                     Booking Agent                                         

Department:                Service Center                                          

Reports to:                 Service Center Supervisor                   

 

Vision Statement:

Get Air strives to be the entertainment destination of choice for kids of all ages in the communities in which we operate.  We plan to achieve this by being the safest, most innovative trampoline park brand in the world.

 

Summary:

This is not your typical call-center! Get Air, LLC Customer Service Booking Agents work in a family-like atmosphere servicing our customers by scheduling parties at our various park locations. This fun and exciting environment allows Customer Service Booking Agents to efficiently and effectively book party packages, upsell, and answer questions about general park information and promotions. Agents have the potential of making extra money with our incentives!!  Also looking for Spanish speakers!  

 

Duties and Responsibilities

 

          Answer inbound customer service and sales phone calls and book parties;  Incentives for each party booked.

         Follow-up customer calls as necessary

         Sell additional services by recognizing opportunities to up-sell accounts

         Coordinate with individual parks to understand specific details

         Handle customer inquiries and complaints; identify and escalate priority issues

         Enter new, and update existing, customer information into system

         Provide customers with product and service information including children and family benefits

 

         Document all call information according to standard operating procedures; complete call logs

         Process orders, forms and applications

         Research required information using available resources; route calls appropriately

 

Key Qualifications:                                                                                 Job Specifications:

         High school diploma or equivalent

Full-time and Part-time employment

         Proficient in relevant computer applications

Must be available to work weekends

         Required language proficiency; communications skills

Pay: Base + incentives

         Excellent customer service skills

Commission for every party booked!

         Good data entry and typing skills; 35 - 40/wpm

 

         Knowledge of administration and clerical processes

         Positive attitude

         Confident personality

         Dependable work ethic

Get Air Management
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